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Getting started with Incidents

What does it do?

The incident endpoint retrieves complaint and incident data within a date range. Incidents are raised by customers or partners after a completed booking and tracked through investigation to resolution.

Why use it?

By integrating the Incident API, you can:

  • Monitor complaints and address them promptly
  • Track which incidents are attributed to your service (responsibleParty: SUPPLIER)
  • Maintain performance against the quality target of incident rate below 1.5%
  • Identify patterns (e.g. repeated driver no-shows at specific locations)

Note

For real-time incident notifications, also consider the Incident Webhook. The polling endpoint here is useful as a backup or for historical retrieval.

Authentication

All incident endpoints require an OAuth 2.0 access token. See Authentication to get started.

Further reading