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Getting started with Surveys

What does it do?

The survey endpoint retrieves customer feedback data for completed bookings within a date range. Surveys capture the customer's overall satisfaction rating, specific reasons for their score, and free-text comments.

Why use it?

By integrating survey data into your systems, you can:

  • Monitor customer satisfaction trends over time
  • Identify common issues (driver communication, meeting instructions, punctuality)
  • Drive targeted improvements based on specific feedback reasons
  • Track performance against the quality target of average review score >= 4.60

Authentication

All survey endpoints require an OAuth 2.0 access token. See Authentication to get started.

Further reading